Meet The Team: Nicola Keating
RECEPTION & ADMINISTRATION
What’s your job title?
Reception & Administration
Where did you study?
I originally did a course in CIT for Hotel Management but I felt soon after starting that it wasn’t the right fit for me so then I went to Griffith College to do a Secretarial and Office Administration course. This course was a much better fit for me. I like administrative work but I also wanted to be involved in the customer side of things, as I’m a people person and like dealing with the public.
Describe yourself in 5 words.
Friendly, approachable, honest, hardworking and loyal.
Do you have any hobbies?
In my spare time I love hiking, doing spin classes in the gym, meeting up with friends and family and wandering around beautiful Cork City and County.
Describe your job in five words?
My job is fast-paced, rewarding, satisfying, interesting and diverse.
What is needed for this kind of work?
For this kind of work, you need to be very mindful of the challenging situation that our patients are in. Attention to detail and a willingness to go the extra mile are also very important for this job.
When did you join the Waterstone team?
I joined the Waterstone Clinic in March of 2008 and I can honestly say it’s the first job that I’ve never felt bored at. My day’s fly by and there is always plenty to do.
Describe a typical day at work:
My day starts early as patients are arriving for their scans. I check the patients into the clinic, sort through their accounts, answer any queries they might have and make any additional appointments they may require. In the afternoon I will answer phone calls and emails and catch up on administration work. The consultant’s clinics also take place in the afternoon and so I welcome new and returning patients into the clinic for their consultations, guide them to their appointments, process their details onto the system and book any surgeries or procedures needed.
Do you work in a team or on your own?
I work in an excellent team. The Waterstone clinic feels like a family to me. A lot of the staff have been here for a long time and everyone is so friendly, supportive and extremely hard working. I enjoy walking in the door each morning to work as It’s a great environment to work in.
What are the best parts of your job?
I’d have to say the best part of my job is when patients call in with their babies, send in cards with pictures, and getting phone calls from the labour ward. It’s amazing to see that someone has had a successful treatment, especially when you know what a hard road it can be to get there. My work colleagues are also a major bonus to my work day, they are such amazing, supportive, hardworking and positive people that make my work environment great.
Any final thoughts?
My job is one that you couldn’t get bored with, due to the fast pace of work and the very interesting subject I’m working with. I have been working in the Waterstone Clinic (previously the Cork Fertility Centre) for over 10 years now and I still enjoy walking in the door each morning so I count myself very lucky.