Meet The Team: Morwenna Maclean
RECEPTION & ADMINISTRATION
What is Your Job Title?
Reception and Administration.
Where did you study/go to school?
I went to secondary school in Newtown School, Waterford and I studied in Cork School of Music CIT where I graduated with a Bachelor of Music degree, my main focus in this degree was in Music Technology and Instrumental teaching.
Do you have any Hobbies?
I am a professional harpist so I spend a lot of time practising, I occasionally play at weddings. I enjoy listening to music and going to gigs. I also love spending time with my friends and family. I do Pilates every week and I love clothes and fashion so if that could be counted as a hobby it would be a big one!
Describe your Job in Five Words:
Interesting, fast-paced, rewarding, enjoyable, fulfilling
Describe Yourself in Five Words:
Positive, organised, outgoing, friendly, empathetic
What is needed for this kind of Work?
For this kind of work you need to be very mindful and empathetic towards patients. You have to try and put yourself in their shoes as much as possible as this process can be a difficult time for patients so anything you can do to make the process easier for them is helpful. You also need to be very organised, diligent and up to date with all necessary information, as it is vital that you know exactly what you are doing when booking patients in for different scans and appointments. You need to have a positive attitude. Being kind and organised are the most important aspects of this job.
When did you join the Waterstone Team?
I joined the Waterstone Team in July 2017 and have never looked back.
Describe a Typical Day at Work:
A typical day for me, if I am on front desk, includes opening up reception and preparing the area for our patients. I then spend the morning checking in patients for their scans, procedures, blood tests and semen analysis etc. I also take calls, reply to emails and book patients in for further scans and appointments. In the afternoon I welcome new and returning patients for consultations with our fertility consultants. I catch up on necessary paperwork and scanning. I keep up to date with scanning and organise patients charts for the next day of scans and clinic. When closing the clinic I am in charge of locking up and making sure everything is ready for the next day.
Do you work in a Team or on your own?
I work in an amazing team, we all work very well together, which makes my job so enjoyable.
What are the Best Parts of Your Job?
The best part of my job is seeing the happiness we bring to couples who may have struggled for years to start a family and have finally been able to bring a child into the world, it makes the job so satisfying.
Any Final Thoughts?
The people I get to work with make my job really enjoyable. We have such an amazing team here. It is like a big family, everyone just wants the best for our patients