Meet The Team: Doireann Ni Ruairc

Doireann Ni Ruairc

PATIENT LIAISON COORDINATOR 

What is Your Job Title?

Patient Liaison coordinator

Where did you study/go to school?

I went to Colaiste Cois Life secondary school in Lucan and afterwards I studied Natural Sciences at Trinity College Dublin with a focus on functional biology and comparative physiology.

Do you have any Hobbies?

I love doing makeup. I’m a qualified make-up artist. I do make-up freelance on my days off and I help out in a salon when they need an extra hand. Aside from that, I enjoy going to the gym and doing yoga. I also love history, Russian history in particular, is my favourite topic to read about.

Describe your Job in Five Words:

Rewarding, engaging, interesting, fulfilling and variable

Describe Yourself in Five Words:

Loyal, friendly, hardworking, committed, kind

What is needed for this kind of Work?

Empathy – understanding that every patient’s situation is different, and the ability to think on your feet.

When did you join the Waterstone Team?

September 2017

Describe a Typical Day at Work:

In the morning I have a catch up with the Clinical Nurse Manager, I check my emails from overnight and reply to them or call any patients with queries that are urgent. I input bloods, referral letters, call patients and schedule appointments. I prepare files for outreach clinics and help to schedule these appointments. I help to organise patient events and create the presentations for these. I also help out the reception team when they’re busy, helping out and covering receptions’ breaks. Most importantly, I am always there for patients to help put their minds at ease and to be a friend during the difficult times.

Do you work in a Team or on your own?

I work on the Patient Liaison and Reception team.

What are the Best Parts of Your Job?

My colleagues – I love working on the team here at Waterstone Clinic, coming in everyday there is always a great atmosphere and everyone is always happy to help out when you need a hand.

Any Final Thoughts?

The work can be really fulfilling, especially seeing how happy patients are after a successful treatment here, that is always worthwhile.