Meet The Team: Anne Haugh
PATIENT LIAISON COORDINATOR
What is your job title?
Patient Liaison Co-ordinator
Where did you study/go to school?
I went to Salesian Convent in Limerick City for both primary and secondary school. I then went to McNamara’s Business School (now Griffith College) on O’Connell Avenue, Limerick where I studied Secretarial/Administration with business French. I later completed a 2 year diploma course in training and education at NUI Galway.
Do you have any hobbies?
I like doing Yoga, walking, reading and spending time with friends and family.
Describe your job in five words:
Varied, satisfying, enjoyable, rewarding, interesting.
Describe yourself in five words:
Approachable, committed, hardworking, honest, adaptable.
What is needed for this kind of work?
To have empathy and to realise that the patient needs your understanding and support throughout their journey.
When did you join the Waterstone team?
Describe a typical day at work:
Firstly, I check any phone messages and emails, go through the post and reply to them all. The office opens at 8am so we are very busy with scans, bloods and semen analysis from early morning. I book patients in for follow-up scans and procedures when required and answer any queries that they may have. Afternoons for me, involve typing, scanning and inputting blood results onto the system and preparing for clinic days. I am the first point of contact for patients who call or email the clinic enquiring about consultations so a very big part of my job is to make the patient feel at ease and to inform them of any blood tests required prior to their consultation. When patients arrive for their consultation I feel I know them already as we have usually had plenty of contact by phone and email and it is lovely meeting them in person for the first time. On clinic days we carry out First consultations, Fertility checks (both male and female), Review consultations and Post treatment consultations.
Do you work in a team or on our own?
I work as part of an amazing team of nurses and doctors here in Limerick and Cork and of course our other out-reach clinics in Dublin and Waterford.
What are the best part of your job?
When patients call with the news of a positive pregnancy test, that is always special for me or when patients come back to the clinic for a visit with their baby is always a very special day for all of us on the team at Waterstone Clinic.
Any final thoughts?
I would say to anyone who is concerned or struggling with fertility issues to please pick-up the phone and speak to one of the team. You will be surprised how at ease you feel after taking the first step to starting your family.