Our Charter of Commitment
Waterstone Clinic is proudly built on a vision of delivering world-class fertility care in Ireland. While our team is focused on results, we never lose sight of the individual people we care for. Success at our clinic includes the confidence, comfort, and trust you will feel knowing that you are in the best hands, supported by a team who are as committed to your future as you are.
We understand that your journey to parenthood is both personal and unique. We will support you throughout your treatment by providing world-class fertility care in an environment of excellence, discretion, and respect. This Patient Charter reflects our commitment to you and what you can expect when you place your trust in us.
Scientific Excellence
- You will receive evidence-based and personalised treatment for your individual needs.
- Our team of doctors, nurses, and scientists will uphold the highest standards of clinical excellence and safety, leaving no stone unturned to find a solution.
- We will continue to invest in the latest technologies, and pioneer innovations to give you the best possible outcomes.
Respect & Dignity
- We will always treat you with respect, kindness and care. You are not a number.
- We will respect your personal choices, values and needs throughout your treatment.
- Your privacy and confidentiality are paramount. Discretion is part of everything we do.
Clear Communication
- We will communicate clearly and honestly at every stage in a sensitive, supportive and timely manner.
- You will be able to ask questions throughout, so you fully understand your treatment plan.
- We will always be transparent with information and resources so you can make informed choices.
Holistic Support
- We provide care that extends beyond medical treatment. You will have access to counselling, day-to-day clinical support and educational resources to enhance your experience, reduce stress and enhance resilience.
- Our team will guide and support you with empathy and understanding.
Continuous Improvement
- We will continue to deliver excellent services through innovation, continuous training, and ongoing feedback.
- Your views, opinions, and insights will help us evolve and maintain the highest standards of fertility care in Ireland.
Your Commitment to Us In Return
We ask you to commit to:
- Sharing openly and truthfully with us about your health, history, and concerns so we can provide the best care.
- Respecting our team, treating them with the same courtesy with which they treat you.
- Considering other patients, particularly by respecting their privacy.
- Letting us know how we can improve, which will help to shape the clinic’s future.